Terms Of Service

Please read these carefully before beginning your project.

Payments

Unless otherwise agreed upon, all payments must be made in full before your order is shipped. In some cases, a deposit of 50% or full payment may be required before work on your project begins.

Design services are billed at an hourly rate of $75, which is included in the overall cost of your project. If your project exceeds the estimated time due to multiple rounds of design revisions or unforeseen challenges, you will be notified and billed for the additional time required.

For customers who pay a deposit, if the remaining balance is not paid upon completion of the project, Reclaim Customs reserves the right to recover the outstanding funds by any reasonable means, including the possibility of selling your items to recoup the amount owed.

All deposits and payments made for any project are non-refundable. We do not offer refunds, returns, or exchanges on any orders or items. If you believe an error has been made, please contact us, and we will work with you to resolve the issue.

Design

Once your card is designed and you approve the design (this could be verbal, over a text message, or social media message), Reclaim cards is no longer responsible for spelling errors or anything else once it is sent to print.

Unless you pay for exclusive rights to a design, Reclaim Cards reserves the right to reprint and sell as many copies as we like. Even if you order a 1/1, Reclaim Cards can offer the design (minus the 1/1 stamp) to other customers. This does not apply to kids cards or personal cards of yourself or loved ones. Those will not be reprinted without the customer’s consent.

With any player or pop culture Short print or One of One custom order, Reclaim cards reserves the right to make unnumbered versions, and other One of One variations based on that design and continue to offer those at a discounted rate after the design is complete.

Reclaim Customs has the final say over all custom designs. While we take all of the customer's ideas into account, at the end of the day, if we are putting our name on the product, it needs to meet our criteria and standard of excellence with design and execution.

IF THE DESIGN TIME TIME EXCEEDS THE ALLOTMENT FOR A PROJECT, DESIGN RATES ARE $75/HR in addition to the cost of your card.

Shipping to Reclaim Cards

Any leftover relics or items sent to Reclaim Customs for your custom work will not be returned unless specifically agreed upon prior to the start of the project. Additional shipping charges may apply.

The customer is responsible for insuring any items sent to Reclaim Customs, as well as those being returned. Reclaim Customs is not responsible for lost or stolen items. The customer assumes full responsibility for the safety and security of their items while in transit, and Reclaim Customs will not be held liable for any loss, theft, or damage to goods or memorabilia. All items, including autos, materials, and relics, are sent to Reclaim Customs at the customer's own risk.

Card Condition

While we pride ourselves in providing customers with a quality product, what you receive are not pristine, "PSA 10" cards. They are machine cut and hand assembled and there may be minor flaws or partially soft corners.

Shipping and Returns/Refunds

Shipping within the United States is typically $10 or less unless discussed prior to the project. All international shipping is to be paid by the customer.

If you send items/relics/autographs to Reclaim Customs for a personal project and you change your mind and request the item back before the project starts, there is a $30 return fee plus shipping.

If you send a personal check to pay for your project, there is a $50 return check fee if it fails to cash.

Premium Fees

Variables that may effect the final price for your project:

Your Relic: while we can embed just about anything, certain relics require more time and energy to cut, harvest, and embed. For example, part of a shoe or cleat is going to be much more tedious than a jersey or shirt.

The Thickness of the card: If what we are embedding requires the finished piece to be thicker than 180 pt. there may be premium fees added.

Premium Autograph Fees: If the value of the cut autograph we are working on exceeds $500 in value, there may be premium fees added to your project.

Eliminating Reclaim Logos, our verbiage and our website from your piece will result in an up-charge.